The focus of this session is on the day-to-day concerns of supervision. The main objective is to gain better understandings of the overall leadership role including:

• Planning activities, hours, scheduling
• Providing leadership and direction
• Managing or supervising others to make sure work gets done
• Taking responsibility for the performance of people working for you

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Capitalize on your strengths, improve your decision making, and take a more powerful role in the decisions affecting your area and/or organization. The program covers the difference between problem solving and decision making, balancing logic and experience with creativity, and techniques for evaluating all of your options. Topics include:

• Identifying the "Problem"
• Generating new and innovative ideas
• Putting your creative ideas to work
• Group creativity, problem solving and decision making

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This session offers an opportunity for each participant to complete an assessment of their behavioral style using the DiSC system. Individuals will score the assessment, then discuss in large and small groups, the meaning of scores in each of the four areas: Directing, Influencing, Steady and Cautious. Personal style survey will:

• Identify the way people prefer to interact
• Increase participant's self-knowledge
• Increase understanding of others
• Help to identify leadership styles

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Building the skills required to function effectively as a team takes more than lecture and discussion. It takes actual situations where members can interact and learn how to be more successful in reaching team goals. Topics include:

• Individual learning styles
• Definition of a "team"
• Developing one-to-one relationships
• Motivation and Change within a team
• Identifying "team" projects

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This session is an introduction to the communication process. The program stresses that the "process" is the same whether writing or speaking. By learning to communicate clearly and precisely, a leader can minimize the worry that something said or written was misunderstood. Topics covered include:

• Verbal and nonverbal communication
• Asking good questions
• Effective listening skills
• Meetings and group dynamics
• Body language

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Providing excellent customer service is both challenging and rewarding. This sessions is designed to improve relations with both internal and external customers. Topics include:

• Identifying your customers
• Defining customer needs and expectations
• Understanding your responsibilities to your customers
• Building partnerships with associates inside your organization
• Assessing your customer service skills

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Conflict and opposing points of view are part of the workplace and part of life; you can't change that, but you can change the way you react and manage conflict. Participants will gain a better understanding of the nature of conflict in the workplace through identification of healthy responses. Topics include:

• Assessing your attitude
• Managing your own emotions
• Conflict management strategies
• Building positive relationships

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Studies reveal that the most successful and productive people are those who are excellent time managers. This session teaches the art and science of managing the critical resource of time. Topics include:

• Planning, organizing and executing various activities
• Minimizing interruptions, paperwork and meetings
• Knowing when and how to delegate

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What motivates your employees? During this session, participants will develop insights into how people are motivated and explore ways in which the supervisor can influence employees' performance. Topics include:

• What is peak performance
• Work habits of peak performers
• Techniques for motivating employees

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This session is intended to offer practical techniques for identifying the stress that is inevitable at work, at home, in ALL environments and offering ways to turn it to your advantage. The program presents ways to measure, identify and relieve your stress. This session will help participants respond productively to virtually all problems and challenges, without getting "stressed out". Topics include:

• Sources of stress in your life
• Techniques to reduce stress and maintain productivity
• Strategies for managing stress and improving productivity

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This program focuses on how to evaluate performance on an on-going basis, set realistic performance objectives, and conduct effective appraisal interviews. Participants will discover why performance improvement plans are so critical. We will explore the best ways to give and take feedback. How to analyze individual performance and write results oriented job descriptions may also be included. Participants will learn ways to ask employees to improve their performance in ways that produce results, not resentment. Topics include:

• Defining the Performance Appraisal Process
• Elements of the Performance Appraisal system
• The Performance Appraisal Interview
• The "difficult" Performance Appraisal

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Change is inevitable. What worked in the past (or what works today) may not work tomorrow. Change is one of the most difficult aspects of life for many people to accept. This session focuses on techniques for taking a pro-active role and planning for change. Topics include:

• The definition of "Change"
• The four ways to deal with change
• Paradigms
• Employee reactions to chang

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