Role of the Supervisor
The focus of
this session is on the day-to-day concerns of supervision.
The main objective is to gain better understandings of the
overall leadership role including:
- Planning
activities, hours, scheduling
- Providing
leadership and direction
- Managing
or supervising others to make sure work gets
done
- Taking
responsibility for the performance of people working for
you
Inquire
about this program.
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80% of American managers cannot answer these simple
questions:
What is my job?
What really counts?
How well am I doing?
-W.
Edwards Deming
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Leadership Style Assessments
This session
offers an opportunity for each participant to complete an
assessment of their behavioral style using the DiSC system.
Individuals will score the assessment, then discuss in large
and small groups, the meaning of scores in each of the four
areas: Directing, Influencing, Steady and Cautious. Personal
style survey will:
- Identify
the way people prefer to interact
- Increase
participant's self-knowledge
- Increase
understanding of others
- Help to
identify leadership styles
Inquire
about this program.
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Visionary leaders possess knowledge of themselves, those
they lead, their organization, and the world.
How are your leaders
doing?
CareerTrack
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Communications
This session
is an introduction to the communication process. The program
stresses that the "process" is the same whether writing or
speaking. By learning to communicate clearly and precisely,
a leader can minimize the worry that something said or
written was misunderstood. Topics covered include:
- Verbal and
nonverbal communication
- Asking
good questions
- Effective
listening skills
- Meetings
and group dynamics
- Body
language
Inquire
about this program.
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The ability to work with a wide variety of people
successfully (interpersonal communication skills) is the #1
reason why some people succeed while others fail.
-
Marc Templin,
MACaliber Services
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Conflict Resolution
Conflict and
opposing points of view are part of the workplace and part
of life; you can't change that, but you can change the way
you react and manage conflict. Participants will gain a
better understanding of the nature of conflict in the
workplace through identification of healthy responses.
Topics include:
- Assessing
your attitude
- Managing
your own emotions
- Conflict
management strategies
- Building
positive relationships
Inquire
about this program.
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Which is the best style?
- Accommodating
- Avoiding
- Compromising
- Collaborating
- Competing
-
Thomas-Kilman
Thomas-Kilman Conflict Mode Instrument
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Motivation
What motivates
your employees? During this session, participants will
develop insights into how people are motivated and explore
ways in which the supervisor can influence employees'
performance. Topics include:
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As a manager are you the person who...
motivates them, guides them,
encourages them, and makes them want to win?
-Fred
Pryor Seminars,
A Division Of Pryoe Resources
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Productive Performance Appraisals
This program
focuses on how to evaluate performance on an on-going basis,
set realistic performance objectives, and conduct effective
appraisal interviews. Participants will discover why
performance improvement plans are so critical. We will
explore the best ways to give and take feedback. How to
analyze individual performance and write results oriented
job descriptions may also be included. Participants will
learn ways to ask employees to improve their performance in
ways that produce results, not resentment. Topics
include:
- Defining
the Performance Appraisal Process
- Elements
of the Performance Appraisal system
- The
Performance Appraisal Interview
- The
"difficult" Performance Appraisal
Inquire
about this program.
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Employee reviews can either be a powerful management tool or
a morale-sucking waste of time.
-
Marc Templin,
MACaliber Services
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Creative Problem Solving
Capitalize on
your strengths, improve your decision making, and take a
more powerful role in the decisions affecting your area
and/or organization. The program covers the difference
between problem solving and decision making, balancing logic
and experience with creativity, and techniques for
evaluating all of your options. Topics include:
- Identifying
the "Problem"
- Generating
new and innovative ideas
- Putting
your creative ideas to work
- Group
creativity, problem solving and decision
making
Inquire
about this program.
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Problem Solving 101
Before solving problems ask
yourself these questions:
Who owns the problem?
Who is involved?
Who is being affected by
it?
-In
Search of Solutions,
David Quinlivan
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Team Building
Building the
skills required to function effectively as a team takes more
than lecture and discussion. It takes actual situations
where members can interact and learn how to be more
successful in reaching team goals. Topics include:
- Individual
learning styles
- Definition
of a "team"
- Developing
one-to-one relationships
- Motivation
and Change within a team
- Identifying
"team" projects
Inquire
about this program.
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Priority #1 is team
reconstruction. You can't succeed as a one-person
show.
-Price
Pritchet & Ron Proud
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Customer Service
Providing
excellent customer service is both challenging and
rewarding. This sessions is designed to improve relations
with both internal and external customers. Topics
include:
- Identifying
your customers
- Defining
customer needs and expectations
- Understanding
your responsibilities to your customers
- Building
partnerships with associates inside your
organization
- Assessing
your customer service skills.
Inquire
about this program.
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Create raving fans; satisfied customers are not good
enough.
-Ken
Blanchard & Sheldon Bowles
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Time Management and Delegation
Studies reveal
that the most successful and productive people are those who
are excellent time managers. This session teaches the art
and science of managing the critical resource of time.
Topics include:
- Planning,
organizing and executing various activities
- Minimizing
interruptions, paperwork and meetings
- Knowing
when and how to delegate
Inquire
about this program.
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5 Time Wasters:
- Spreading yourself too
thin.
- Being afraid to delegate.
- Not wanting to say
“no”.
- Being tied to the phone.
- Procrastination.
-Dr.
Jan Yager
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Stress Management
This session
is intended to offer practical techniques for identifying
the stress that is inevitable at work, at home, in ALL
environments and offering ways to turn it to your advantage.
The program presents ways to measure, identify and relieve
your stress. This session will help participants respond
productively to virtually all problems and challenges,
without getting "stressed out". Topics include:
- Sources of
stress in your life
- Techniques
to reduce stress and maintain productivity
- Strategies
for managing stress and improving productivity
Inquire
about this program.
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Four out of five Americans report back trouble -
making the back pain
industry a $30-billion-a-year business.
-Mind
Over Back Pain,
John E. Sarno, MD
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Managing Change
Change is
inevitable. What worked in the past (or what works today)
may not work tomorrow. Change is one of the most difficult
aspects of life for many people to accept. This session
focuses on techniques for taking a pro-active role and
planning for change. Topics include:
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Half of all U.S. companies restructured in the 1990s.
80,000 merged. Several
hundred thousand downsized. 700,000 sought bankruptcy
protection. 450,000 failed.
Organizations that refuse to
change won't survive the Age of Instability.
-Handbook
For Organizational Change,
Price Pritchett and Ron Pound
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